Verint Nextiva S1700e Series Guia do Utilizador descarregar pdf (Página 34)

2: Configuring and Installing the Device

22 Verint Video Solutions

Updating the Firmware

You can update the firmware of the S1700e devices with the

SConfigurator utility or a video management software; for the

detailed procedure, refer to the documentation of the software.

The latest firmware files are available on the Verint Video

Solutions extranet (Technical Support, then Downloads, then

Firmware Upgrades).

Warning: Firmware downgrade is not supported on any device.

If you perform a downgrade, any problem

encountered will not be covered by your product

warranty.

The preferred method to update the firmware of the S1700e

device is through an IP network connection. If this update

procedure fails:

1. Restart the same procedure immediately.

2. If the problem persists, move the device so that it is in the

same IP subnet as the host computer, then restart the

procedure.

3. If the problem persists, perform a firmware update through

the RS-232 serial port.

You should take into consideration the following facts regarding

firmware update using the IP network:

 It can be deactivated in the CLI or the web interface.

 Ensure that the IP link is stable before starting the

procedure; therefore it is not recommended to perform it

over the Internet.

Performing a Hardware

Reset

You can perform a hardware reset on the device. This operation

will assign the factory default settings to the device (listed in

Appendix A on page 47). All user-defined values will be lost.

Following a reset, you will need to reprogram the S1700e

device (for instance, its IP address and VSIP port) for proper

operation within its network.

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Verint Nextiva S1700e Series Guia do Utilizador Página 34