5: Troubleshooting an Edge Device
58 Verint Video Solutions
Here are frequently asked questions relative to security and
device discovery.
What exactly is a secure VSIP connection? Is it the same
as an SSL connection?
A secure VSIP connection is a connection that is secured with
SSL between SConfigurator and a device. This type of
connection is also called SSL or TCP-secured.
To have a secure connection, you need the following
prerequisites:
The VSIP connection type must be TCP (the default value).
If you change it manually to UDP in the CLI, no secure
connection is possible.
The SSL passkeys in the device and in SConfigurator must
be the same.
Obviously, SConfigurator and the device must have the
same VSIP port (otherwise, the device will not be visible in
the Units tab).
How come a secure VSIP connection can exist between a
device and SConfigurator even if security is not enabled
in them?
Enabling security in SConfigurator and in a device only implies
that they will not accept insecure connections anymore. As long
as they share the same SSL passkey and the same VSIP port,
their connection is secured with SSL.
I just enabled security on a device and added it to the
trusted list. How come it becomes Unknown in the Units
box and its VSIP connection turns to UDP instead of SSL?
The VSIP connection between the device and SConfigurator is
not secure because their SSL passkeys do not match.
Remember that activating security on a device implies that it
does not accept insecure connections anymore. As soon as the
passkeys are the same, the VSIP connection will switch to SSL,
and SConfigurator will be able to talk to the device and display
its information.
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